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  • Front Office
  • Hospitality Industry
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  • Front Office
  • Hospitality Industry
  • Online Job Portal

Category: Front Office

Whenever Guest Complaints are being made
Front Office
  • July 10, 2020
  • / Leave a Comment on Whenever Guest Complaints are being made
  • 3 min
  • 6 months

Whenever Guest Complaints are being made

Avoid being defensive, irritated and angry. Listen carefully without commenting because “the guest is always right” Maintain eye contact. Do not make unnecessary excuses Do not argue Wait for the guest to complete the conversation. […]

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Type of rooms
Front Office
  • October 6, 2013
  • / Leave a Comment on Type of rooms
  • 4 min
  • 7 years
Tagged Air conditioning, Bathroom, Double Room, Hotel, Living room

Type of rooms

In hotels we find variety of rooms; brief outlines of each of those are as follows –

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Qualities of front office staff
Front Office
  • October 6, 2013
  • 9 Comments on Qualities of front office staff
  • 6 min
  • 7 years
Tagged Conference hall, Diplomacy, Front office, Hotel, Public relations

Qualities of front office staff

As front office is a critical department in a hotel in view of its revenue generating capacity and influence in image-building, the staffs working in this department assume a special importance. Great care is taken […]

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Whenever Guest Complaints are being made
Front Office
Whenever Guest Complaints are being made

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Whenever Guest Complaints are being made
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