Whenever Guest Complaints are being made

Avoid being defensive, irritated and angry. Listen carefully without commenting because “the guest is always right” Maintain eye contact. Do not make unnecessary excuses Do not argue Wait for the guest to complete the conversation. […]

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Why Employees Leave Organizations?

Every company faces the problem of people leaving the company for better pay or profile. Early this year, John Doe, a senior software designer, gets an offer from a prestigious international firm to work in […]

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